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FAQ
What do I get when I subscribe to a Playinc subscription?
With a Playinc subscription, you get access to hundreds of carefully selected games for only R5 per day or R25 per week, you can download and play as many games as you like. Games can be downloaded and played on your device, or you can play them online.
How do I subscribe to the Playinc service?
Simply enter the Playinc site and select any game that you like. You will then be prompted to subscribe. If you are using Wi-Fi, you will be requested to provide your mobile number, you will thereafter receive an OTP via SMS, use this OTP to login.
How do I download games on my handset?
Once you are subscribed, just select the game you want and click Install. You can install a game directly from the games list by clicking on the Install button near the game or by going to the game details page. Once the download is done, you need to click Install. Please make sure to activate "Unknown sources" from Settings to allow install of the games. If you are using mobile network, the website will automatically identify you and will start the download of the game. If you access the mobile website via Wi-Fi, you will be requested to authenticate by introducing your mobile number and the OTP that you will receive on your handset. Enter the OTP to continue with the download.
How do I allow applications with unknown origin?
Tap the "Application” icon on the main screen of your Android phone, go to "Settings" and then "Security". Select the "unknown sources” option and make sure that the check box is marked. Accept the warning message and then press the "Start" button to return to the main screen.
Is there a limit to the number of games I can download?
There is no limit. You can download all the games compatible with your device as long as you have a valid subscription and enough storage on your device.
How much does the subscription cost?
The subscription is priced at R5 per day or R25 per week (Inc. VAT). The first day (24 hours) is free to first time subscribers. There are no data charges to browse Playinc or to download games, however, playing certain online games will be subject to the normal network data fees if you play them over your mobile network. In addition, games that require additional features to be downloaded, may prompt you to either use mobile data (usual network rates will apply) or Wi-Fi to download.
What types of games can I play?
There are two categories of games: games that can be downloaded and installed on the device, and games that can be played online without a download on the device. The games that can be installed on your phone have an Install button while the games that can be played online have a Play button with a note below “Online game”.
How do I play online games on my handset?
Once you are subscribed, just select the game you want and click Play. The online games can be found in the category “Online games” or through search button. Once you click Play, the game will load and open in a web view, and then you start immediately playing. Pending on the type of games, you can play a game in landscape or portrait. The game will ask you to rotate the device if the game is on landscape. You can play the games in full screen by clicking on the full screen option available at the bottom of the screen. When you finish the game, use the back button from the browser or the device to get back to the shop.
How do I unsubscribe from the service?
Go to the “My Subscriptions” section that can be found in the menu when clicking the grill icon from left top corner of the screen. In My Subscriptions, simply click the “Cancel” option and your subscription will be deactivated.
What is the customer care contact number?
Simply dial 082 135 from your Vodacom number.
Why when I open the games I have already downloaded; do I get a message telling me I should be subscribed to play?
You need to keep an active subscription to continue enjoying already downloaded games.
How do I access my account via a Wi - Fi network?
Select the “Login " section from the content menu that is displayed by clicking on the icon which has three stripes on the upper left side of the screen. Once selected, follow the steps below: - Provide your Vodacom mobile number. - You will receive an OTP code. - Enter the OTP. If the OTP is correct, you will be automatically signed in.
How much do I pay for each game?
There is no additional game cost outside of the subscription. You can download and play all the games you want with a valid subscription. There are no data charges to browse Playinc or to download games, however, playing certain online games will be subject to the normal network data fees if you play them over your mobile network.
How do I know if my phone is a smartphone?
Generally, any device that is operating the following systems: Android, Windows Phone, Blackberry 10 or iPhone.
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